Overview

IMPORTANT NOTICE

All MCB Branches are open for business from 9.00am to 3.00pm to serve you with counter transactions. We encourage you to use our digital banking channels for 24/7 fast & convenient banking services. ----

For further assistance please contact us on +94 115 000 622

Dear Virtual Banking User,

If you receive an email or message asking you for personal or financial details, please do not respond or disclose any information. Common Information asked in such cases may include Password, First Name, Last Name, ATM PIN and Email Address. You are requested not to click on any link in any such message/email received.

PLEASE NOTE:

MCB Bank will never blindly text or email you for your personal information. Any such text or email claiming to be from MCB Bank asking for personal information should be reported to our Customer Service.

For more information on Internet Security please contact our call center at (+94) 115 000 622 to speak to our customer service representatives.

Common Online Banking Fraud

Phishing Emails & False Websites

Phishing refers to cyber-criminals who attempt to gather sensitive personal information from consumers through emails and/or through imitations of legitimate websites.

These emails which often look very legitimate and nearly identical to what a real email from our bank would look like should neither be opened nor replied. It will often direct the recipient to click on a website to verify personal information or even respond to the email with the information.

Pop-Up Advertisements

Pop-ups appear in a separate browser window and, when clicked, can download harmful spyware or adware to your computer. While some make legitimate offers, many pop-ups are attempts to obtain your sensitive information.

Some General Security Tips for Internet Banking:

Our bank take numerous steps to keep the customer account information secure. However, customers must take precautions as well.

Always log into your MCB Virtual Banking Account by clicking the LOGIN link on www.mcb.com.lk.
Never cut and paste the link from any message or email into your Internet Browser – Phishers can make links look like they go to one place, but that actually sends you to a different website.
Regularly log into your online accounts to verify that your bank debit card statements and transactions are legitimate.
Be cautious about opening any attachments or downloading any files from e-mails, regardless of who sent them.
If you have any doubts about the validity of an email, contact the sender using a telephone number you know to be genuine.
Do not click any links from unverified websites or downloads from unverified pop-up messages.
If you have broad-band Internet access, such as cable modem or DSL, make sure that you have a firewall.
Avoid using public terminals (such as Internet cafes) for Internet banking.
Ensure that you have any updated anti-virus and spy ware program and perform regular system scans.
Choose a User ID and password that cannot be easily guessed and change these regularly.
Check for the padlock in the lower right of your browser window (it indicates a secure site). You can click on this padlock to verify the site "owners".
Never provide your password over the internet (by email) or over the telephone to anyone (including persons identifying themselves as bank officials).
Keep your personal contact information current and on file with the Bank, and within the personal settings in Online Banking.

Dear Virtual Banking User,

PLEASE NOTE:

For more information on Internet Security please contact our call center at (+94) 115 000 622 to speak to our customer service representatives.

Common Online Banking Fraud

Phishing Emails & False Websites

Phishing refers to cyber-criminals who attempt to gather sensitive personal information from consumers through emails and/or through imitations of legitimate websites.

Pop-Up Advertisements

Some General Security Tips for Internet Banking:

Our bank take numerous steps to keep the customer account information secure. However, customers must take precautions as well.

Always log into your MCB Virtual Banking Account by clicking the LOGIN link on www.mcb.com.lk.
Never cut and paste the link from any message or email into your Internet Browser – Phishers can make links look like they go to one place, but that actually sends you to a different website.
Regularly log into your online accounts to verify that your bank debit card statements and transactions are legitimate.
Be cautious about opening any attachments or downloading any files from e-mails, regardless of who sent them.
If you have any doubts about the validity of an email, contact the sender using a telephone number you know to be genuine.
Do not click any links from unverified websites or downloads from unverified pop-up messages.
If you have broad-band Internet access, such as cable modem or DSL, make sure that you have a firewall.
Avoid using public terminals (such as Internet cafes) for Internet banking.
Ensure that you have any updated anti-virus and spy ware program and perform regular system scans.
Choose a User ID and password that cannot be easily guessed and change these regularly.
Check for the padlock in the lower right of your browser window (it indicates a secure site). You can click on this padlock to verify the site "owners".
Never provide your password over the internet (by email) or over the telephone to anyone (including persons identifying themselves as bank officials).
Keep your personal contact information current and on file with the Bank, and within the personal settings in Online Banking.

MCB Sri Lanka

Bringing international, as well as regional experience and expertise to Sri Lanka, MCB Bank commenced operations in the Island in 1994. Under prudent, professional management, we have made significant gains within this period.

What makes us stand apart is our empathy with you, our customer, a deep understanding of your hopes and aspirations, combined with the ability and willingness to listen to you. This helps us provide you with solutions which meet your needs to achieve your goals in life.

And you can be sure that we are with you every step of the way, as we’ve always been, your bank for dreams, bank for hope, bank for care, bank for growth, bank for success... truly a "Bank for Life!"

Vision Statement

To become the most preferred Bank among the target segments of customers offering an unparalleled customer experience as their Bank for Life.

Mission Statement

With an experienced and empowered team of professionals, we consistently strive to cater to the emerging needs of our customers by offering a comprehensive range of financial products and services.

Our Values

Integrity

We are the trustees of public funds and serve our community with integrity. We believe in being the best at always doing the right thing. We deliver on our responsibilities and commitments to our customers as well as our colleagues.

Respect

We respect our customer’s values, beliefs, culture and history. We value the equality of gender and diversity of experience and education that our employees bring with them. We create an environment where each individual is enabled to succeed.

Excellence

We take personal responsibility for our role as leaders in the pursuit of excellence. We are a performance driven, result oriented organization where merit is the only criterion for reward.

Customer Centric

Our customers are at the heart of everything we do. We thrive on the challenge of understanding their needs and aspirations, both realized and unrealized. We make every effort to exceed customer expectations through superior services and solutions.

Innovation

We encourage and reward people who challenge the status quo and think beyond the boundaries of the conventional. Our teams work together for the smooth and efficient implementation of ideas and initiatives.

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